Refund
Refund Policy Details at Capix.uz
Understanding and addressing our users' concerns is paramount at Capix.uz. As part of our commitment to transparency and customer satisfaction, we've outlined comprehensive details regarding our refund policy to ensure clarity, fairness, and seamless transactions for all our users.
Eligibility Criteria for Refunds:
Service Disruption: If you encounter significant disruptions or issues with the AI-based API services purchased from Capix.uz that hinder functionality or performance, you may be eligible for a refund. However, it's essential to provide detailed evidence and descriptions of the disruptions experienced.
Cancellation Within the Trial Period: Certain subscription plans may include a trial period. If you decide to cancel your subscription within this period, you may qualify for a full or partial refund, depending on the terms associated with your specific subscription plan.
Duplicate Purchases: In the event of accidental duplicate purchases or transactions, users can request a refund for the additional charges incurred. Ensure you promptly notify our support team with relevant transaction details to expedite the refund process.
Process for Initiating Refunds:
Contacting Support: To initiate a refund request, users must contact our dedicated support team via email or through the designated communication channels available on our platform. Provide comprehensive details regarding the reason for the refund, transaction ID, and any supporting evidence or documentation.
Review and Verification: Upon receiving your refund request, our support team will conduct a thorough review, assessing the validity and eligibility based on our refund policy's stipulated criteria. This may involve verifying transaction details, reviewing user complaints, and evaluating the service disruptions reported.
Refund Approval and Processing: If your refund request aligns with our policy's eligibility criteria and is approved:
Refunds will be processed using the original payment method.
Depending on the payment gateway and financial institution policies, it may take a specified period (typically 5-10 business days) for the refunded amount to reflect in your account.
Exceptions and Considerations:
Partial Refunds: In certain cases, users may receive partial refunds based on the duration of service usage, discounts applied, or other relevant factors outlined in our refund policy.
Non-Refundable Services: Some AI-based API services or subscription plans may be deemed non-refundable based on their nature, promotional offers, or specific terms and conditions. It's crucial to review the refund eligibility criteria associated with each service or plan before making a purchase.
Capix.uz is dedicated to fostering trust, transparency, and user satisfaction. Our comprehensive refund policy aims to address users' concerns effectively, ensuring fair and consistent practices across all transactions. By adhering to the outlined criteria, processes, and exceptions, we strive to facilitate a positive and rewarding experience for our valued users, prioritizing your needs and ensuring equitable resolutions to potential challenges or discrepancies.
Last updated